We’re still living in that age

I think that’s really the main take from the Victorian thing is that it feels like we’re still living in that age inside the prison […] They’ve clearly kept some of that by doing everything by paper, which doesn’t make sense in this day and age. It makes no sense. So, I think most of the complaints that prisoners have are to do with operationally, the actual way it works, the prison service, how it’s failing. They can’t keep staff, staff are not treated well and they’re struggling as well with retaining them because they’re having to do tasks that they’re not supposed to do because they’re doing everything with paper. They’re delivering slips and stuff. It’s just not necessary. The newer prisons … have in-cell technology […] [T]he whole prison is trusted with a laptop there where everything is electronic, you self-serve everything. So, you can buy stuff for yourself by yourself, which is how it’s supposed to be, whereas here you have to sign a form, someone else has to sign that form, it has to be passed somewhere, and then from there it’s going like three or four different places, and someone signs it back, then it takes three or four different places to get back to me, telling me whatever I’ve ordered. And then it might be “oh, that item is out of stock”.